ExLibris

Implementation Consultant

Requirements:

  • Manages the timeline and resources to deliver against project plans and Statement of Work (SOWs) for new customer integrations/implementations.
  • Perform Ex Libris product configuration, based on customer’s requirements
  • Analyze and troubleshoot customer issues and requests, provide first line support to customers
  • Interpret and understand customer requirements and workflows and translate into Ex Libris solutions
  • Provide product training to customers, via Web-based or on-site training
  • Coordinate extensively with other Ex Libris teams including Cloud Services, Installation, Support, Sales and Product Management
  • Use defined procedures and systems to manage and document implementation tasks
  • Ensures customer success, by providing both reactive support and pro-active services to enable the customer to successfully implement and deploy product solutions.
  • Mitigates technical dependencies and roadblocks to ensure a successful implementation and deployment.
  • Serves as first point of escalation for customer concerns relating to technical issues and provides technical oversight and leadership for resolution.
  • Provides customers with technical product advice during requirements definition and product discussions by working in partnership with remote development team
  • Supports Sales teams in pre-sales demonstrations and technical discussions
  • Maintains a high level of awareness and ability to demonstrate all aspects of the campusM solution.

Qualifications:

  • Bachelor of Science degree or higher in related field, such as Computer Science, plus at least 2 years’ related experience, or equivalent combination of education and experience.
  • Experience with Project Management tools and methodologies
  • Customer service experience in a business/technical setting is desirable
  • Demonstrated ability to manage several complex tasks concurrently and meet deadlines

To submit your application please click here

If you have questions or require application assistance due to a disability, please contact ProQuest Human Resources at apply@proquest.com during normal business hours. If you have difficulty participating in the online application process due to a disability, please identify such, when contacting us and every effort will be made to accommodate your request for reasonable accommodation.


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