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Leveraging your Solutions

Four Things You Might Want to Know About the Open-Platform Program


Solution Updates

Primo Central in Action

Aleph Receives a First from Oxford

Ex Libris Support Sails to the Rescue and Saves the Day

Simply Smooth SFX at the University of East London

URM Development Partners’ Meeting: The Sharing of Chocolate, Beer, and Ideas in Belgium

The URM Metadata Management System


Ex Libris Around the World

Expert to Expert: Talking About Library Solutions

The Ex Libris Learning Center—Always There for You

From Marconi to Ex Libris: Innovation in Communication Technology

A Guest for the Holiday Season


Events and Conferences

2009 IGeLU Conference: A Local Organizer’s Point of View

Bean Town Welcomes the ALA 2010 Midwinter Meeting

Grab Your Hat, and Attend the Technical Seminar and ELUNA Conference


A Guest for the Holiday Season
 

Mirko Thiessen, Aleph Customer Support, Ex Libris Germany

During the week of December 13, 2009, I enjoyed the hospitality of the Aleph® support team at Ex Libris headquarters in Jerusalem. As a member of the European Aleph support team based in Hamburg, it was a great delight to visit Israel, and put faces to the names of people with whom I’ve been working so closely for the past eight years.

During my visit, the Aleph support team held several interdepartmental meetings, which provided a terrific opportunity for me to exchange ideas with support and development staff. Among the topics discussed were the translation and localization of Aleph version 20.1, the repackaging of the Aleph GUI to enable libraries to implement customizations for all users, and the processing of support incidents.

By a happy coincidence, my visit coincided with the winter festival of Hanukkah, and I participated in a surprising number of holiday celebrations both in the office and around the country. I found time to explore Jerusalem’s Old City, as well as the Herodium Fortress in the Judean Desert, and other tourist attractions. My visit was a wonderful learning experience and extremely enjoyable. I’m looking forward to the next time!

Mirko Thiessen and Yoel Kortick, Aleph 500 support team leader, take a break from the week’s intensive meetings to visit the Old City of Jerusalem.