Mirko Thiessen, Aleph Customer Support, Ex Libris Germany
During the week of December 13, 2009, I enjoyed the hospitality of the Aleph® support team at Ex Libris headquarters in Jerusalem. As a member of the European Aleph support team based in Hamburg, it was a great delight to visit Israel, and put faces to the names of people with whom I’ve been working so closely for the past eight years.
During my visit, the Aleph support team held several interdepartmental meetings, which provided a terrific opportunity for me to exchange ideas with support and development staff. Among the topics discussed were the translation and localization of Aleph version 20.1, the repackaging of the Aleph GUI to enable libraries to implement customizations for all users, and the processing of support incidents.
By a happy coincidence, my visit coincided with the winter festival of Hanukkah, and I participated in a surprising number of holiday celebrations both in the office and around the country. I found time to explore Jerusalem’s Old City, as well as the Herodium Fortress in the Judean Desert, and other tourist attractions. My visit was a wonderful learning experience and extremely enjoyable. I’m looking forward to the next time!
Mirko Thiessen and Yoel Kortick, Aleph 500 support team leader, take a break from the week’s intensive meetings to visit the Old City of Jerusalem.