Duties and Responsibilities:
Bachelor’s degree plus a minimum of 5 years’ experience in a customer facing role, including ability to manage customer escalations and negotiate resolution or equivalent combination of education and experience.
Minimum of 3 years’ experience working with Summon (preferred) or Primo.
Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provide additional depth and value to the role.
Masters’ degree in Library Science or equivalent work experience.
Knowledge of library industry customers and their unique needs and challenges.
Understanding of discovery systems, including benefits and key features.
Experience presenting product messaging to prospects or customers.
Other important information about this position:
- This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours.
- Every position requires certain physical capabilities. ProQuest seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
If you have questions or require application assistance due to a disability, please contact ProQuest Human Resources at email@example.com during normal business hours. If you have difficulty participating in the online application process due to a disability, please identify such, when contacting us and every effort will be made to accommodate your request for reasonable accommodation.